1. Press the Menu key.
2. Scroll down to and select ‘Options’.
3. Highlight and select ‘About’.
4. Look for the software version number displayed 3 rows down.

This new fix has version number 5.0.0.436 (the previous version of software is 5.0.0.306).

How do customers get this latest software?

Customers can get the latest version in various ways:

1. Over the Air
 
Customers will be able to initiate an over the air software update – this will allow them to download the latest version of software over our network directly to their handset.

Before doing this, a customer should:

• Back up any personal data stored on the device onto a memory card or alternative location
• Connect a charger or ensure that the handset battery has a reasonable level of charge remaining when performing the update

To perform the Over the Air update: 

• Press the Menu key.
• Scroll down to and select ‘Advanced Options’.
• Highlight and select ‘Wireless Update’.
• Read the introduction message and then press ‘Next’.
• The handset will display the current software version on the phone which should be 5.0.0.306.
• Click on ‘Check for updates’.
• The handset will display ‘ Requesting available updates’ while it looks for the new software.
• If an upgrade is available the handset will display ‘Upgrade to 5.0.0.436′, click on this to select it.
• The customer will be presented with a description page, click ‘Next’ to continue (there is a ‘Customise’ option.  Selecting this option is NOT recommend as the software update package has already been optimised for customers)
• The handset will display ‘Submitting Upgrade Request’.
• ‘Start Download’ will then be displayed, click on this to start the process. NOTE – If the customer’s battery is not sufficiently charged then they will be given a warning that the process will not start until a charger has been plugged in.   

2. From the BlackBerry website

Software is also available from the software download page of the BlackBerry website
Customers will need to install the BlackBerry Desktop Manager onto to their computer first and then download the new BlackBerry Storm2 software onto their computer.