IT Support
Our packages are ideally tailored to the small and medium sized business. With an on-call helpdesk available, for many of our customers we are part of their extended company, providing an outsourced IT and communications team of real value.
Increasingly businesses are looking to the Cloud for their IT solutions and OneStream is able to offer the latest Microsoft 365 solutions in conjunction with Vodafone on a single bill with your mobiles (and fixed if desired). This enables you to do away with your Microsoft servers and replace then with a cloud based solution that gives instant updates as they are launched together with full online backup in the event of failure all with a single fixed monthly cost per user.
Traditional IT systems fail, however modern or well maintained. Servers can crash, viruses attack, connectivity is lost. The solution is not more expensive in-house staff, but our flexible, professional IT support services.
Our helpdesk team provides telephone and remote support to our customers from our local offices. Small to medium sized enterprises can sometimes face big problems with their IT infrastructure, without the means to justify an in-house IT department. OneStream IT Support has addressed this problem with three cost effective, efficient and innovative services.
Three easy to understand packages:
- Monitoring and Advice
- Full Server Support
- Fully Managed IT
Monitoring and Advice
Perfect for the small business, a ‘Pay as you Go' server support package.
This is the most basic form of support offered and is perfect for those who have enough IT knowledge to tackle the day to day issues but need a helping hand with more technical work.
This package includes server monitoring to enable OneStream to monitor performance and faults. 24 hour monitoring will be carried out with a weekly review on updates/fixes/service packs required to ensure server continuity.
Full Server Support
Ideal for companies who need the security and knowledge of knowing that their servers will always be up to date with security and bug fixes. A full server support package consisting of Server monitoring with OneStream to monitor performance and faults.
We install updates/fixes/service packs which are required to ensure server continuity. We provide administration of up to 3 servers and network.
Fully Managed IT – Complete Support
For companies who do not want the responsibility and cost of an internal IT team. This package includes PC and Server monitoring applications, which are installed at time of installation (or contract takeover). This enables OneStream to monitor performance and faults. Installation of updates/fixes/service packs required to network/servers and desktop/laptop PCs. End user desktop IT Support dependent on company size via OneStream helpdesk. Monthly on site consultation from your OneStream account manager.
OneStream is dedicated to servicing the voice and data communication needs of small to medium sized businesses across the East Anglia region and is the new face of Digital Phone Company's business service. As technology converges, we have found our expertise to be a great asset in helping our business customers through the pitfalls of receiving emails on their phone or accessing broadband on their laptop and other related services.
Solutions to fit your business
OneStream provides a wide range of services from document capture solutions to IT hardware and software support, enabling your business to remain competitive and cost efficient.
We supply, install and support hardware from the world's leading manufacturers, including HP, Dell, Draytek, Cisco, Fortinet and Fujitsu Siemens.Our networking solutions cover:
- Network planning
- Network deployment
- Network consultancy
- Network analysis
- Voice and data cabling
- Network security
- Anti-virus solutions
- Back-up solutions
- Remote network monitoring
- On-site support
- Remote support
- Disaster recovery
- Application development
OneStream provides a comprehensive “all-in-one” solution covering the design, development, implementation and support of a brand new IT & communications system.
